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Post by Mr.Scott on Mar 26, 2017 8:02:55 GMT -5
Figured I'd put this out there as a warning. Shane, this is an update as to what's going on with your pump. There is a design flaw in the new Alphacool pumps. Primarily the VPP755 and VPP655 models. I'll link a thread here. www.overclock.net/t/1624192/alphacool-vpp755-noise/0_100It's not just pump noise. Given time it will actually lock up the pump and kill the motor. It doesn't take long either. Type of coolant makes no difference. Alphacool is using that as a scapegoat even though the same thing happens on just plain water. My vendor is getting static from Alphacool about the RMA's. Shane, your's is not the only one. Alphacool is not owning up to their mistake. My vendor is pretty much getting ready to drop the line because of the lack of customer service on Alphacools end. Shane, my vendor will not substitute another pump because of what's going on with Alphacool. They are out of stock on the Phobya pumps you wanted and are pretty much dropping that line too. My best advice, as soon as you get the RMA from me, don't open it, just sell it for whatever you can get. Your RMA is on it's way to my vendor and me right now. I should probably see it this week if everybody keeps up their end of the bargain. |
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Post by ozz on Mar 26, 2017 9:21:02 GMT -5
ahh i see scotty, thx for that and all youve done for me  what a PITA for everyone, mine made that noise that they posted in the vids but not all the time tho, my noise was like a rattle sound, like an imbalance, i was constantly checking thinking i had air in it somewhere, and hes got Phobya probs too, well i musta got a good one coz the Phobya DC12-400 i have is a beauty these mobs just dont get it, if they honoured their gear and looked after their customer base, refunded the buyers or replaced the faulty item with a new item, cover costs, they would keep business, now when this gets out in the water cooling world full on no one will want to buy Alphacool pumps in fear of no support if and when they have a problem |
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Post by Shadyreaper on Mar 26, 2017 11:26:54 GMT -5
geez Im glad I didnt buy one of their pumps and grabbed the EK which I am gonna stop using for benching soon gonna get a different pump a submersible pond pump they are a lot cheaper then buying a $170 pump all the time
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Post by Vinster on Mar 26, 2017 11:28:54 GMT -5
wow that blows
Vin
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Post by Mr.Scott on Mar 28, 2017 18:52:58 GMT -5
Pump arrived here today. Gonna test it before I ship it to you Shane.
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Post by Macsbeach98 on Mar 28, 2017 19:24:50 GMT -5
Interesting link you posted above Scotty apparently these Alphacool pumps are not Genuine Laing D5's
No wonder everyone is having trouble with them.
I have got 2 Swiftech branded D5's with the Acetel top with the molded barbs one is over 6 yrs old and the other I bought second hand 4 and a 1/2 years ago and have never had a problem with either of them.
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Post by Mr.Scott on Mar 28, 2017 19:35:25 GMT -5
I always thought they were too. I had no idea.
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Post by ozz on Mar 28, 2017 19:49:25 GMT -5
ah righto scotty thx man, good idea, alphacool is advertising these pumps as D5's as they're doing but it says (D5 variants) on their site when you click on liquid cooling, does that mean its branded from something else ?
this has turned out to be a right pain in the arse for us both scotty, and i dont want you spending any money either, i want to know of any costs youve incurred over this bullshit
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Post by Mr.Scott on Apr 2, 2017 6:39:29 GMT -5
Pumps been running for a week. No noise, seems to work fine. I'll be shipping that to you shortly Shane.
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Post by ozz on Apr 2, 2017 6:54:52 GMT -5
Pumps been running for a week. No noise, seems to work fine. I'll be shipping that to you shortly Shane. ok righto scotty thx for everything and the testing, tell me what the postage is gunna be and ill put it in your account please |
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Post by Mr.Scott on Apr 2, 2017 7:18:27 GMT -5
Looking at roughly $40.00
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Post by ozz on Apr 2, 2017 7:37:59 GMT -5
Looking at roughly $40.00 and these bastards did nothin for us did they, 3 lots of postage for me now on top of the pump , ill put the money in, when its cleared and you get it, then when you get time send it on please. |
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Post by Mr.Scott on Apr 2, 2017 8:04:11 GMT -5
Looking at roughly $40.00 and these bastards did nothin for us did they, 3 lots of postage for me now on top of the pump , ill put the money in, when its cleared and you get it, then when you get time send it on please. Not really. I will never buy one of their products again. I'm less than thrilled at their CS. |
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Post by ozz on Apr 2, 2017 8:08:33 GMT -5
and these bastards did nothin for us did they, 3 lots of postage for me now on top of the pump , ill put the money in, when its cleared and you get it, then when you get time send it on please. Not really. I will never buy one of their products again. I'm less than thrilled at their CS. theyll never get another cent out of me as long as my arsehole points to the ground, i can guarantee ya that |
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